CAREERS
Come onboard 
Help us make smarter, simpler email marketing a reality for small businesses everywhere.
We're hiring a
Account & Customer Success Manager
ABOUT THE ROLE
Looking for a unique opportunity to join a growth-stage startup? Does working with small businesses to make their websites and email marketing unstoppable invigorating? If you would enjoy the opportunity to collaborate with company founders, launch a brand-new email marketing tool, and work with small business owners, then we’d love to hear from you!
Benefits include:
- 401k + match
- Medical, dental, vision
- Summer Fridays
- Unlimited PTO!
- Awesome coworkers
- Unlimited snacks and caffeinated beverages
*Note* Please submit a resume, cover letter, and other relevant materials to Elyse: elyse(at)piratelabs.co
RESPONSIBILITIES
Pirate Labs, founder of ahoy! email marketing and a fast-paced Inman Park agency and startup, is seeking a digital guru and customer success manager with 2-4+ years of experience to help us launch our brand new email marketing tool, ahoy! You will be wearing many hats. Some of your responsibilities will include: working with agency clients to gather needs, make recommendations, and deliver results; onboarding new ahoy! email users and showing them the ropes; working with existing ahoy! users to ensure that it drives the most value possible; helping out with ahoy!’s digital marketing efforts. Pirate Labs is a digital agency specializing in email marketing, web and application development, and UI/UX design for select clients. We are launching an email marketing product called ahoy!, and we are a small, tight-knit team is filled with imaginative, entrepreneurial people who constantly strive to better the company as a whole.
REQUIREMENTS
- Currently live in the metro Atlanta area
- Authorized to work in the United States
- Bachelor’s degree
- 2+ years account management/customer success experience
- Email and digital marketing nerd
- Creative, curious, and eager to join a small, “all hands on deck” team
- Perfectionist and hustler
- Must love learning, food, goofing off, and team outings
What you will need to be successful in this role:
- At least two years of experience with digital account management and/or product customer success management
- You are well-versed in website and digital marketing best practices
- Strong written and verbal communication skills
- You must love email marketing and working with small businesses.
- You’re the kind of employee who reads industry blogs for fun and knows the latest digital platforms, trends, and best practices.
- Do you sign up for random newsletters and follow odd Facebook pages just to examine content? Welcome home.
- You want to join an exciting venture at an early stage and are excited to grow within the company over time.
We are an equal opportunity employer and value diversity at our company. Women, people of color, members of the LGBTQ community, individuals with disabilities, and veterans are strongly encouraged to apply.
