Cookie Policy
Ahoy Technologies, Inc, d/b/a ahoy! and Longstreet Solutions Inc, d/b/a Pirate Labs, State of Georgia corporations, (collectively, “ahoy!”, “we”, “us” or “our”) may use cookies and other tracking technologies as described in this Cookie Policy to collect Personal Information, or to collect information that becomes Personal Information if we combine it with other information.
This Cookie Policy explains how we use cookies and similar technologies in the course of our business, including through our websites that link to this Cookie Policy, such as www.ahoyemail.com and www.piratelabs.co, or any website or mobile application owned, operated or controlled by us (collectively, “Website” or “Websites”), and when our Customers’ Subscribers visit websites or e-commerce stores operated by our users or open or interact with emails delivered through our Services.
As we describe more fully below, we use these technologies to administer our Websites and Services (each as defined in our Privacy Policy), analyze trends, track users’ movements around our Websites and Services, serve targeted advertisements and gather demographic information about our user base as a whole.
This page explains what these technologies are and why we use them, as well as your rights to control our use of them. This Cookie Policy is and will be treated as part of our Terms of Use, and is automatically incorporated therein. Capitalized terms used and not otherwise defined in this Cookie Policy have the meanings defined in our Privacy Policy.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website or use online services. Cookies are widely used by website owners in order to make their websites and services work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case, ahoy!) are called “first party cookies.” Cookies set by parties other than the website owner are called “third party cookies.”
Third-party cookies enable third party features or functionality to be provided on or through the website or service you are using including- for example, advertising, interactive content, and analytics. The parties that set these third party cookies can recognize your computer both when you visit our Websites and also when you visit certain other websites.
Why do we use cookies and other tracking technologies?
We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites and Services to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies enable us and the third parties we work with to track and target the interests of visitors to our Websites, and we refer to these as “performance” or “functionality” cookies.
For example, we use cookies to tailor content and information that we may send or display to you and otherwise personalize your experience while interacting with our Websites and to improve the functionality of the Services we provide. We also enable our users to employ cookies and similar tracking technologies in connection with their use of our Services in order to allow us and our users to analyze their Subscribers. Finally, third parties serve cookies through our Websites and Services for advertising, analytics, and other purposes. We describe this in more detail below.
What cookies are served through our Websites?
The specific types of first and third-party cookies served through our Websites and the purposes they perform are described in the chart below:
| TYPES OF COOKIES | WHO SERVES AND RECEIVES DATA FROM THESE COOKIES | HOW TO REFUSE |
| Essential website cookies: These cookies are strictly necessary to provide you with our Services and to use some of their features, such as the ability to sign in, submit support cases, and gain access to secure areas. | ahoy!
Sparkpost Zendesk |
Because these cookies are strictly necessary to deliver the Website and Services to you, you cannot refuse them.
You can block or delete them by changing your browser settings however, as described below under the heading “How can you control cookies?”. |
| Performance and functionality cookies: These cookies are used to enhance the performance and functionality of Our Website and Services but are non-essential to their use (e.g. collecting performance and error data, enabling customer support for users, enabling localized times/dates). However, without these cookies, certain functionality may become unavailable. | ahoy!
Sparkpost Zendesk Stripe |
To refuse these cookies, please follow the instructions below under the heading “How can you control cookies?” |
| Analytics or customization cookies: These cookies collect information that is used either in aggregate form to help us understand how our Website and Services are being used or how effective our marketing campaigns are, or to help us customize our Website or Services for you. | ahoy!
Google Analytics Hubspot Privy Unbounce ShareThis |
To refuse these cookies, please follow the instructions below under the heading “How can you control cookies?” |
| Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing to the same user, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. | Google/DoubleClick
Youtube Adroll Google AdWords Yahoo Bing |
To refuse these cookies, please follow the instructions below under the heading “How can you control cookies?” |
Other tracking technologies
We and our third-party partners may use other, similar technologies from time to time, like web beacons, pixels (or “clear gifs”) and other tracking technologies. These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Websites or, in the case of web beacons, opened an email that we have sent them.
This allows us, for example, to monitor the traffic patterns of users from one page within our Websites to another, to deliver or communicate with cookies, to understand whether you have come to our Websites from an online advertisement displayed on a third-party website, to serve targeted advertisements to you and others like you, to improve site performance, and to measure the success of marketing campaigns. While you may not have the ability to specifically reject or disable these tracking technologies, in many instances, these technologies are reliant on cookies to function properly; accordingly, in those instances, declining cookies will impair functioning of these technologies.
Local Shared Objects (also known as Flash cookies) and local storage in HTML5 may also be used on our Websites to enhance your experience by, for example, storing your user preferences and settings like volume/mute settings. Local Shared Objects are data files similar to browser cookies but can store more complex data than simple text. You can manage local shared objects by following the instructions on Adobe’s help site here.
Targeted online advertising
We have engaged one or more third-party service providers to track and analyze both individualized usage and volume statistical information from interactions with our Websites. We also partner with one or more third parties (such as advertisers and ad networks) to display advertising on our Websites and/or to manage and serve advertising on other sites.
These third parties use cookies, web beacons, pixel tags and similar tracking technologies to collect and use certain information about your online activities, either on our Websites and/or other sites or mobile apps, to infer your interests and deliver you targeted advertisements that are more tailored to you based on your browsing activities and inferred interests (“Interest Based Advertising”). For more information about this practice, click here: http://www.aboutads.info/choices/.
Our third-party service providers may also use cookies or web beacons to collect information about your visits to our Websites and/or other sites to measure and track the effectiveness of advertisements and our online marketing activities (for example, by collecting data on how many times you click on one of our ads). The information collected by these third parties does not include personal information that enables you to be specifically identified (e.g. by reference to your name or email address).
Cookies served through the Services
User email campaigns
We automatically place single-pixel gifs, also known as web beacons, in every email sent by our users. These are tiny graphic files that contain unique identifiers that enable us and our users to recognize when their subscribers have opened an email or clicked certain links. These technologies record each subscriber’s email address, IP address, date, and time associated with each open and click for a campaign. We use this data to create reports for our Customers about how an email campaign performed and what actions subscribers took.
User sites
Certain ahoy! add-ons or features may permit or require additional cookies or tracking technologies to be employed. When a Customer connects his or her website or e-commerce store (in each case, a “Site”) to an ahoy! account, ahoy! installs a JavaScript tracking snippet (“Snippet”) on that user’s Site. This Snippet will allow cookies, pixels, and other technologies to be set on that user’s Site to facilitate the use of certain automations, features and functionality offered by ahoy! through the Services. The specific cookies, pixels, or other technologies that will be set on a user’s Site depend on the particular add-ons or features that the user chooses to use as part of the Services. Subscribers should therefore review the relevant Customer’s privacy notice and cookie disclosures for further information about the specific types of cookies and other tracking technologies used on the Site. These optional add-ons and features include:
Product retargeting emails: Our product retargeting emails feature allows Customers to promote new items or best sellers to their subscribers. When a Subscriber clicks a link within a product retargeting email, the user’s Site drops an ahoy! cookie on that Subscriber’s device that is placed through the Snippet. This cookie allows ahoy! to track attribution rates and browser activity and provide reporting to the user regarding the success of their product retargeting emails. To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”
How can you control cookies?
You have the right to decide whether to accept or reject cookies.
Website Cookie Preference Tool: You can exercise preferences about what cookies are served on our Websites by clicking on the appropriate opt-out links above. You can also exercise your Website cookie preferences by visiting the TRUSTe preference center by clicking this link: http://preferences-mgr.truste.com/.
Browser Controls: You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Websites though your access to some functionality and areas of our Websites may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.
Disabling Most Interest Based Advertising: Most advertising networks offer you a way to opt out of Interest Based Advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.
Mobile Advertising: You can opt out of having your mobile advertising identifiers used for certain types of Interest Based Advertising, including those performed by us, by accessing the settings in your Apple or Android mobile device and following the most recent published instructions. If you opt out, we will remove all data about you and no further data collection or tracking will occur. The random ID we (or our third party partners) had previously assigned to you will also be removed. This means that if at a later stage, you decide to opt-in, we will not be able to continue and track you using the same ID as before, and you will for all practical purposes be a new user to our system.
Do Not Track: Some Internet browsers - like Internet Explorer, Firefox, and Safari - include the ability to transmit “Do Not Track” or “DNT” signals. Since uniform standards for “DNT” signals have not been adopted, our Websites do not currently process or respond to “DNT” signals. ahoy! takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard. To learn more about “DNT”, please visit All About Do Not Track.
How Often Will We Update this Information?
We may update this page from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies and other tracking-related technologies.
The date at the bottom of this Cookie Policy indicates when we last updated it.
Where Can You Get Further Information?
If you have any questions about this Cookie Policy, please contact us directly at: privacy@ahoyemail.com. Written inquiries may be addressed to: ahoy!, Attn: Privacy, 1989 College Avenue NE, Atlanta, GA 30317, USA
Updated April 29, 2019
